Come work with us!
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a job. It’s a mission!
We offer full-time employees a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance the first of the month following employment, short term disability, long term disability, critical accident insurance and a 403(b) with an organization match and 3 year vesting schedule.
View our current job openings and learn how to apply below.
Open Positions
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
Job Summary: The Community Information Exchange (CIE) Coordination Center Manager (indicated here as CIE CC Manager) is responsible for the day-to-day operations of the CIE Coordination Center, which works to connect clients referred to the CIE CC with Community Impact Exchange (CIE) Network Partners or 211 resources.
Position Responsibilities:
- Develop policies and procedures for monitoring CBO’s compliance with Service Level Agreements. Monitor CIE CBO referral dashboards and assign follow-up tasks to team members.
- Provides day-to-day oversight of the CIE Coordination center and Critical Medical Needs programs.
- Creates grant and contract related reports and submits them to Director or VP for approval.
- Hire, train, supervise to include scheduling and managing time off for CIE Navigators
- Monitors response times to referrals, case documentation, and case closures, ensuring team meets service levels and provides high quality customer service.
- Work with Director to develop individual and team performance metrics (including quality assurance for customer care and documentation). Track individual and team performance metrics.
- Represents programs at internal and external meetings, including but not limited to the CIE Partner Network, CIE Steering Committee, and CIE User meetings.
- Work closely with the CIE Director and CIE Community Partnership Manager to establish best practices related to Community Based Organizations (CBO’s) and Healthcare Providers utilizing the CIE CC.
KSA (Knowledge, Skills and Abilities):
- Associate degree or bachelor’s degree (preferred) in human services, social work, or related field
- Two or more years working in a social service field with a minimum of 2 years supervisory experience
- Strong verbal, written communication, and problem solving skills
- Proficient with Microsoft Office Suite (Excel, Word, PowerPoint)
- Self-starter, demonstrated ability to work independently and within teams, meet deadlines, and manage project effectively prioritizing competing goals and tasks with a high level attention to detail and accuracy
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
Program Overview:
The St. Louis Community Information Exchange or CIE is a network of regional partners focused on improving the health and wellbeing of people in the St. Louis Region. Using a shared technology, partners share information and coordinate efforts to deliver holistic, person-centered care that helps families move from crisis to long-term stability.
Position Overview
Facilitates network referrals that come to the CIE Coordination Center through a network provider, via an online Assistance Request form, or by phone. The Care Coordinator ensures clients are connected to the best programs to address their needs. Conducts assessments and screenings over the phone and follows up with clients according to established guidelines. In addition, Care Coordinator monitor cases being handled by providers, ensuring network standards are being met.
General Responsibilities:
- Respond to inquiries from various sources while maintaining a high level of customer service
- Professionally and sensitively perform intake, screenings, and assessments, gathering information and entering data into Customer Relationship Management systems (CRM).
- Screen clientsforprogrameligibilitytoin-houseprograms,completingformsthoroughlyand
- Provide accurate and relevant information to clients and make accurate, direct referrals to in network providers using the CRM, monitoring provider progress in serving referred to clients.
- Work within 2-1-1 CRM to find non-network partners for needs notable to be met within the CIE provider network.
- Complete follow-up calls to assess for accuracy of non-network referrals, reassessments of needs,
- Develop relationships within-network providers and attend CIE Workgroup and Partner Agency virtual
- Meet regularly with leadership to address questions, receive performance feedback, and voice
Knowledge, Skills and Abilities:
- Proficient in Microsoft Office applications and be able to utilize multiple computer-based systems
- Bachelor degree preferred; or High School Diploma plus 3 or more years of experience in social service
- Advanced customer service and problem-solving skills
- Have basic knowledge of social services systems and how individuals access services
- Must have good t o excellent written communication verbal skills, empathetic listening skills
- Ability to work under high level of attention to detail
- Ability to successfully assess a situation and make recommendations based on various factors
- Must be able to handle difficult situations with mature attitude, judgment, poise, tact
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
The Systems Change Director is responsible for the day-to-day management of the team, providing facilitative, administrative, and technical support to staff and stakeholders involved in advancing United Way systems change efforts. The role ensures that new processes, systems, and technologies are adopted effectively while minimizing disruption and maximizing benefits. The Systems Change Director -reports to the Vice President, Impact Strategies and Systems Change, and serves as a lead across the UW community. In this role, the Director will lead initiatives, projects, and program investments that ensure increased stability for individuals and families in our region. A significant focus of this role is managing complex programs and projects, equipping and supporting stakeholders in facilitating change to assist individuals and families in their journey toward self-sufficiency and improved long-term economic security. This position plays a vital role in our leadership structure for systems change initiatives.
General Responsibilities:
Leadership and Management: Provide leadership and guidance to staff and volunteers, fostering a culture of innovation and continuous improvement and development while coaching and facilitating collaboration among stakeholders, and community-based organizations.
Program Development and Evaluation: Oversee the development and evaluation of programs, ensuring that they are evidence-based and effective in achieving desired outcomes.
Data Analysis and Reporting: Analyze data to track progress on systems change initiatives, identify areas for improvement, and report on outcomes to stakeholders.
Compliance: Ensure grant and contract compliance, including grant reports, data tracking and analysis, risk reduction, and quality improvement.
Collaboration and Partnerships: To advance shared goals and foster collaboration and partnerships with other organizations and community stakeholders.
Strategic Planning: Assist in developing and implementing long-term strategies for systems that aligns with the organization’s vision and mission.
Communication and Outreach: Help develop and implement communication strategies to raise awareness about systems change efforts and engage stakeholders.
Fund Development: Help cultivate a funder pipeline and provide input to the development of revenue strategies, including assisting with the grants writing process in partnership with internal colleagues.
Facilitating Meetings: Ensure effective facilitation and support of stakeholder meetings including preparing meeting materials and ensuring regular and ongoing stakeholder communication.
Key Accountabilities:
Fiscal and Operational Effectiveness: achieves objectives within allocated resources and develops ways to streamline workflows to produce desired outcomes.
Business acumen: knowledgeable about programs, grants, and contracts, as well as building and maintaining partnership relationships.
Action Orientation/Leadership: drives for goal completion and adjusts as new demands emerge; identifies resource needs and problem-solving orientation.
Relationship Building and Communication: demonstrates excellent interpersonal skills, engenders trust with leaders and community partners, promotes the common good, and exercises active listening.
Judgment and Decision-making: make sound decisions under pressure, avoid assumptions, weigh risks, ask good questions, demonstrate critical thinking, delegate effectively, and follow up.
Knowledge, Skills and Abilities:
Education: Master’s degree desired in a relevant field such as social work, organizational development, or public policy.
Experience: Proven experience in leading and managing systems change initiatives within a nonprofit or related organization with a minimum of ten years managing five or more staff and the executive presence to inspire confidence and passion in internal and external audiences.
Skills: Strong leadership, communication, and interpersonal skills; ability to work collaboratively with diverse groups; knowledge of systems change principles; proficiency in data analysis and reporting.
Knowledge: Understanding of systems thinking, program evaluation, and community engagement.
Ability: Manage multiple projects/programs, be flexible, and often complete tasks with a short deadline and the ability to quickly build relationships with a cross-sectorial range of stakeholders in the local or regional area, including senior executives.
Other: Strong analytical and problem-solving skills, ability to work independently and as part of a team, and a passion for social change.
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
211 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.
211 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.
This position includes:
- Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
- Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
- Identifying and escalating priority issues documenting all call information according to standards
- Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.
If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, and be able to utilize multiple computer-based systems for documentation.
While this role has the opportunity to work remotely, all employees must live in the metro St Louis area (Illinois or Missouri).
To view the position and apply, click here.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job.
It’s a mission. Come work with us!
Job Summary:
The Housing Plus Operations and Program Supervisor is responsible for the day-to-day operations of the 211 Housing Plus program and supports the 211 Navigation Center. General duties include hiring and supervising team members, scheduling team to ensure proper coverage, and representing the program at internal and external meetings.
Responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. It is the Housing Plus Operations and Program Supervisor’s responsibility to stay abreast of funding proposal due dates, manage proposal timelines, and work with leadership to complete and deliver proposals.
Is also responsible for monthly and quarterly grant related reports and any ad hoc report requests.
Housing Plus operational hours are Mon-Fri 7:30am to 5:00pm. However, this position is responsible for ensuring after-hours coverage and coordinates with third-party after-hours vendor to ensure seamless operations. Also supports 211 Navigation Center team during normal and holiday hours.
This is a community-facing position.
General Responsibilities:
- Hire, train, and supervise an assigned team
- Manage daily operations, including scheduling and managing time off for assigned team. Coordinates with 211 Program Manager and 211 Director for supplemental shift coverage for planned and unplanned staffing shortages. Acts as back up when needed.
- Serve as liaison with shelter directors and others to whom the program makes shelter referrals; follow up on complaints/problems with referrals.
- Represent program at internal and external meetings, coalitions etc. specifically in required Continuum of Care meetings and subcommittee meetings across the region. Provides leadership at these tables and can make operational changes, that do not impact finances, that are suggested or needed by committees.
- Remains apprised of developments or changes in regional homeless and prevention services. Communicates trends, changes, challenges, and plans with leadership on a regular basis.
- Pull and create monthly and quarterly grant related reports to submit to Director for final approval. Presents reports at internal and external leadership meetings.
- Provides timely updates and training to team related to homeless services and resources, processes and call work flow updates, and database updates.
- Develop process and procedures for all after-hours support functions. Communicates changes to after-hours vendor in a timely manner.
- Provides timely and accurate response to City and County requests for information and action.
- Oversees quality assurance related activities including client file management, documentation, and customer service experience.
- Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.
Knowledge, Skills & Ability
- Associate or Bachelor’s degree (preferred) in human services, social work, or related field.
- Minimum of two years of direct supervisory experience.
- Two or more years working in a social service field, preference for those who have worked in homeless services.
- Ability to work in a fast paced environment and willingness to pitch in to help team.
- Must have a high level of attention to detail and concern for accuracy.
- Self-starter with demonstrated ability to work independently and within teams, meet deadlines, and manage projects effectively.
- Strong verbal and written communication skills. Empathetic listening skills and high aptitude for problem-solving.
- Must be able to handle difficult situations with mature attitude, judgement, poise, tact and diplomacy
To view the position and apply, click here.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
The Data Manager is responsible for developing and maintaining application/reporting software and databases used by our funded agencies, extracting and analyzing data in our database, ensuring high levels of data integrity and quality, overseeing data management processes, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts within our community impact function.
General Responsibilities:
- Data & database management
- Data collection, analysis & interpretation
- build organizational understanding of internal and external data by conducting community research and analyzing internal data to create accurate easily interpretable reports, ensure updated, accurate information is shared in appropriate repositories; navigate public data sources to locate nonprofit, and community data that is pertinent to further organizational efforts; develop and manage standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings; create easily accessible platforms that empower coworkers to locate and understand data; manage a process to efficiently and effectively address organizational data needs.
- Technical support
- work with vendor to troubleshoot issues with online application/reporting portal and databases; support coworkers in resolving issues related to online reporting systems, and resultant reports.
Key Accountabilities:
- Develop and maintain queries and tables within the 211 databases to allow for consistent and standardized data analysis.
- Produce monthly, quarterly and annual reports with data collected from multiple platforms/systems.
- Create compelling and reader-friendly infographics, tables, graphs, maps and other presentation visuals to communicate complex ideas, issues and trends gleaned from statistical reports.
- Ensure validity of critical data is accurately collected.
- Troubleshoot data issues and works in collaboration with internal staff to identify and correct issues and ensure validity and efficacy of data.
- Collaborate with Community Impact teams to integrate insights into program planning
- Proactively identify areas of concern within the department processes or data collection systems and brings those to the Team for discussion.
- Serve as a liaison with the online application/reporting system vendor to ensure all system aspects (online portal, forms, reports, queries, database, etc.) are functional and accurate while ensuring projects are completed on time and according to specifications
- Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned
KSA (Knowledge, Skills and Abilities):
- Minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.)
- Bachelor’s degree or equivalent experience required.
- High proficiency in MS Office Suite required, including advanced Excel function
- Experience using technology to create custom reports and maps
- Ability to manage data by conducting quality and integrity audits, writing data dictionaries, and building data collection infrastructures appropriate for data needs
- Ability to access, extract, and utilize data from public data sources (Census, DESE, BLS, etc.)
- Ability to quickly learn to navigate technological systems; experience building capacity of others to access these systems is preferred
- Excellent oral and written communication skills that support effective working relationships with a diverse group of individuals both internal and external to the organization.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health the first of the month following employment, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis supports a hybrid office remote work schedule with both virtual and in-person meetings scheduled.
To view the position and apply, please click here.
United Way of Greater St. Louis is an equal opportunity employer.
Equal Employment Opportunity
It is the policy of the United Way of Greater St. Louis to recognize each person as an individual and to provide equal opportunity to all qualified employees and applicants without regard to race, religion, ancestry, sexual orientation, color, sex, age, disability status, citizenship status, pregnancy, gender identity and/or expression, veteran status, national origin, or any other protected status.
If you require an accommodation to search for or apply for a job with United Way of Greater St Louis, please call 1 (314) 421- 0700 and request a Human Resources team member.
“This is a great way to align my values and my mission along with United Way’s mission and it was a natural fit for me.”
– Sherita
Join Our Team
Our success is driven by our exceptional people. Working at United Way of Greater St. Louis means making a difference.
Our employees use their individual strengths to help solve some of our region’s toughest challenges. We are seeking committed professionals who want to better our community through their skills, knowledge and experience.
What We Stand For
United Way of Greater St. Louis prides itself on working to make a meaningful, measurable impact in the community. We are committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute.
United Way of Greater St. Louis values different backgrounds and perspectives, fostering teamwork and a collaborative environment while maximizing the impact of donations entrusted to us.
“I think my favorite thing about working for United Way is being able to connect what I do with the impact…that feels really great.”
– Ninette
Benefits
We offer competitive health, vision and dental plans to staff and their families, along with wellness initiatives, financial protection plans and a generous 403(b) plan. New employees can earn up to 12 vacation days and 10 paid holidays within their first year of employment and a day off for their birthday! We encourage staff to continue growing their skill sets and fuel their passions by attending seminars and conferences throughout the year.
Culture of Belonging
We’re committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute. We value different backgrounds and perspectives to foster teamwork and a collaborative environment that is imperative to our ability to make a meaningful, measurable impact in the region.